Certificate Course
Dental Assistant
Dental Assistant in the Healthcare Industry is also as a Chair-side Assistant, Dental Surgery Assistant and Dentist’s Nurse..
Brief Job Description: Dental Assistant provides support to the dentist to perform dental procedures in a timely, efficient and safe manner. Dental assistant prepares for and supports patients for treatment, and assists the Dentist with clinical procedures.
Personal Attributes: This job requires the individual to work in collaboration with Dentists and other members of the oral healthcare team and deliver the healthcare services as directed. The individual should be result oriented. The individual should also be able to demonstrate clinical skills, communication skills and ethical behaviour. Individuals must always perform their duties in a calm, reassuring and efficient manner.
Dental Assistant National Occupational Standards (Nos.)
- Perform Supportive Tasks.
- Prepare work area for patient treatment
- Assist with intra-oral Preventive Procedures
- Assist with intra-oral Restorative
- Assist with Operative Dentistry Procedures
- Act within the limits of one's competence andAuthority
- Maintain a safe, healthy, and secure working Environment
- Practice Code of conduct while performing duties
- Follow biomedical waste disposal protocols
- Follow infection control policies and procedures
- Assist with Endodontic Procedures
- Assist with Prosthodontic Procedures
- Assist with Periodontal Procedures
- Assist with Orthodontic Procedures
- Work effectively with others
- Manage work to meet requirements
Medical Techician – Basic
Emergency Medical Technician (EMT) in the Healthcare Industry is also known as a lifesaver or paramedic.
Brief Job Description: Individuals at this job need to provide emergency medical support and care to individuals who are critically ill or injured and transport them to a medical facility within stipulated time limits.
Personal Attributes: This job requires individuals to work in a team and be comfortable in making decisions pertaining to their area of work. Individuals should be able to maintain composure in extremely stressful conditions in order to assess medical situations and perform emergency lifesaving procedures according to the methods in which training has been imparted to them. Individuals must always perform their duties in a calm, reassuring and efficient manner. The individual must be able to lift between 45 – 99 kilograms of weight with a partner, as the weight of patients will typically fall within that range. The fitness of the individual should be assessed using the Defence Man & Woman guidelines.
National Occupational Standards (Nos.)
- Respond to emergency calls
- Size up the scene at the site
- Follow evidence based protocol while managing patients
- Assess patient at the site
- Manage cardiovascular emergency
- Manage cerebrovascular emergency
- Manage allergic reaction
- Manage obstetrics/gynaecology emergencies
- Manage bleeding and shock
- Manage soft tissue injuries and burns
- Patient triage based on the defined clinical criteria of severity of illness
- Manage musculoskeletal injuries
- Manage injuries to head and spine
- Manage infants, neonates and children
- Manage respiratory emergency
- Manage severe abdominal pain
- Manage mass casualty incident
- Manage poisoning or overdose
- Manage environmental emergency
- Manage behavioural emergency
General Duty Assistance
General Duty Assistant – Healthcare (GDA) are also known as “Nursing Care Assistant”, “Nursing Assistant” , “Nursing Aide”, “Bedside Assistant” or “Orderlie” when working in a hospital environment.
Brief Job Description: Individual on the job provides patient care and help maintain a suitable environment. Some of the key responsibilities of the General Duty Assistant are to provide patient’s daily care, patient’s comfort, patient’s safety and patient’s health needs.
Personal Attributes: This job requires the individual to work in collaboration with Doctors and Nurses and other healthcare providers and deliver the healthcare services as suggested by them. The individual should be result oriented. The individual should also be able to demonstrate basic patient care skills, communication skills and ethical behaviour. The individual should be willing to work in wards or clinics in shifts.
National Occupational Standards (Nos.)
- Assist nurse in bathing patient
- Assist nurse in grooming the patient
- Assist patient in dressing-up
- Support individuals to eat and drink
- Assist patient in maintaining normal elimination
- Transferring patient within the hospital
- Assist nurse in measuring patient parameters accurately
- Respond to patient's call
- Clean medical equipment under supervision of nurse
- Assist nurse in performing procedures as instructed in the care plan
- Assist nurse in observing and reporting change in patient condition
- Carry out last office (death care)
- Work effectively with others
- Manage work to meet requirements
- Maintain a safe, healthy and secure environment
- Practice Code of conduct while performing duties
- Follow biomedical waste disposal protocols
- Communicating appropriately with co-workers
- Prevent and control infection
Home Health Aide
Home Health Aide (HHA) is also known as Home Health Provider and Unlicensed Assistive Personnel (UAP).
Brief Job Description: Provide routine individualised healthcare to the elderly, convalescents, or persons with disabilities at the patient’s home. Monitor or report changes in health status. Provide personal care such as bathing, dressing, and grooming of patient.
Personal Attributes: This job requires the individual to work in collaboration with patient carers and other healthcare providers. The individual should be result oriented. The individual should also be able to demonstrate basic patient care skills, communication skills and ethical behaviour. The individual should be calm and patient while dealing with elderly person.
National Occupational Standards (Nos.)
- Assist patient in bathing
- Assist patient in grooming
- Assist individual in dressing-up
- Support patient to eat and drink
- Assist individual in maintaining normal elimination
- Prevent and control infection in the home setting
- Communicate with geriatric/paralytic/ immobile patient and their carers
- Enable geriatric/paralytic/ immobile patient to cope with changes to their health and well-being
- Implement interventions with geriatric/paralytic/immobile patient at risk of falls
- Act within the limits of your competence and authority
- Work effectively with others
- Manage work to meet requirements
- Maintain a safe, healthy and secure environment
- Practice Code of conduct while performing duties
- Follow biomedical waste disposal protocols
Hospital Front Desk Coordinator
Brief Job Description: Individuals in this job are usually the first contact point in healthcare organizations encountered by patients and visitors, whether on the phone, online or in person. They assist in coordination at Front Desk at Healthcare Facility.
Personal Attributes: The job requires individuals to have good communication skills and ability to handle a high level of stress and activity while managing fast paced office duties. They must be computer savvy. They must be skilled to interact with a wide range of personality types in both pleasant and difficult situations . The job requires individuals to possess key qualities such as patience, confidence, maturity, compassion, patient centricity , good listening circumstances.
National Occupational Standards (Nos.)
- Accomplish allocated task at hospital front desk
- Ensure Customer Service Excellence & Patient Satisfaction
- Perform Billing Activities
- Maintain interpersonal relationship with colleagues, patients and others
- Maintain professional & medico-legal conduct
- Maintain a safe, healthy and secure working environment
- Follow biomedical waste disposal and infection control policies and procedures
Healthcare Quality Assurance Manager
Brief Job Description: A Healthcare Quality Assurance Manager’s main job is to ensure that healthcare organization gets the right guidance to implement quality accreditation/certification standards and healthcare personnel are guided to follow quality parameters at all times. They may implement the quality accreditation/certification process directly in the healthcare organization depending on its size and nature of services.
Personal Attributes: The individual in this job should possess a good command over communication, good auditing skills, knowledge of the best industry practices, the knowledge about statistical tools to collect and analyze various data, good interpersonal skills including teamwork. They should be dynamic in adopting latest quality management tools and have sound knowledge of National and International guidelines on patient safety as
appropriate.
National Occupational Standards (Nos.)
- Study the healthcare organization, plan and develop quality processes accordingly.
- Perform gap analysis of healthcare quality procedures and implement improvement strategy
- Identify training needs and organize training interventions to meet healthcare quality standards
- Carry out internal audits and review the audit findings with management at all stages of healthcare organization
- Prepare and support healthcare organization before, during and after external audits for achieving quality accreditation/certification
- Promote institutionalizing continuous quality improvement in healthcare organization
- Apply NABH standards for accreditation of healthcare organization
- Maintain interpersonal relationship with patients, colleagues and others
- Maintain a safe, healthy and secure working environment
- Follow biomedical waste disposal and infection control policies and procedures